XPC Systems Return ​Policy

Returns

1. The original invoice must accompany returns.
2. XPC Systems includes insurance on all packages. In case of damage during shipping, the damaged product must be returned for evaluation and replacement. 
3. Covered with a 15-Day Money-Back warranty, subject to a 15% restocking fee. Return postage is the customer's responsibility.  
4. To honor the 30-day warranty, all original accessories, manuals, and discs must be returned with the computer in its original packaging.    
5. Returns or exchanges are accepted within 15 calendar days after delivery. After 30 days, exchanges or store credit may be offered at XPC Systems' discretion.   
6. All returns or exchanges must be approved by XPC Systems with a valid RMA number provided before returning the item.  7. Refunds will be processed after the products are received, inspected, and found to be in new, unaltered, and in unused condition.  
8. Customers must ensure that the product is securely packaged for return shipping and adequately insured. Any damage that occurs during the return shipping process is the responsibility of the customer.
9. Customers experiencing issues with a product should contact XPC Systems support immediately for resolution. XPC Systems will work to resolve the issue and cover shipping costs for returns of damaged or non-functioning products.  

Ineligible Return or Refund

1. This guarantee is valid only for the original purchaser listed on the billing record. Refunds will be issued to the original payment method. Any products not returned will be deducted from the refund amount.
2. This guarantee does not apply to shipping, handling, or rush service fees. Additionally, it excludes opened software, extra parts or peripherals, special orders, and custom-made products. Items that have been altered or customized by the customer are non-returnable.
3. Products that have been physically damaged, neglected, or abused.
4. XPC Systems will not issue a refund exceeding the original purchase price of the computer under any circumstances.
5. Software that has been accessed or activated, including Windows licensing.
6. Orders over $5,000 or those involving large quantities.